Front Entrance to St. Joseph's Hospital

How to Book

Booking with St Joseph’s is straightforward.

Whether you are paying for yourself, using your private medical insurance or travelling from abroad, accessing our care is simple.

Some of our consultants are currently offering virtual consultations. Call 01633 820 344 to find out which consultants are available.

Step 1 Let us help you

You can find out more about our Consultants, the treatments they offer and prices on our website. You can use the form on this page to make an enquiry.

Call 01633 820 344 to speak to one of our friendly patient advisors. They can talk you through all aspects of getting treatment at St Joseph's Hospital, including whether you need a GP referral, and can answer your questions.

Step 2 Book a consultation

Call 01633 820 344 to book a consultation. You can see a Consultant, who is an expert in their field of medicine, quickly.

Your Consultant will discuss your condition and treatment plan with you. Depending on your condition, your consultant may suggest you have some initial tests or scans to help with your diagnosis.

Following your diagnosis, we will give you an all-inclusive treatment price. For peace of mind this will cover all of your treatment costs.

Step 3 Treatment at a time convenient to you

We can schedule your treatment plan to suit you. We'll arrange a convenient time and date.

We accept payment by debit/credit card, cash or cheque. 

We are here to support you every step of the way on the road to recovery.

Our self pay option means private healthcare is available to everyone

How self pay works:

  1. Complete the enquiry form or call us on 01633 820 344 or email
  2. Be seen within 48 hours for most consultations (during the Covid-19 crisis virtual consultations are available)
  3. You will be given a complete treatment price.

You can choose your consultant or simply self-refer to the relevant specialist unit. If you do not have a GP referral we may, with your consent, contact your GP.

If it is easier to see a GP privately we offer this service through The Independent General Practice (IGP).

We can provide rapid access for some specialities if you need to be seen quickly.

We carefully tailor each patient’s treatment plan and will provide you with a written quotation ahead of your treatment.
Your first contact with St Joseph’s, as a new patient, may be by telephone, email or through your GP referring you for an appointment. 

If you’d like to know more about our hospital do come and see us and we will be happy to give you a guided tour.  We want you to feel confident in your selection of healthcare provider.

We fully understand that by electing to choose private healthcare you have made a personal choice, which we value greatly.  That is why you will find it easy to make your appointment on a day and at a time to suit you.  

After your initial appointment you may need diagnostic tests, pre-admission tests, or simply a follow-up appointment.  Our aim is to make all of these arrangements for your convenience.  So if your consultant advises that you need further treatment or surgery our patient liaison advisor may arrange for your pre-admission tests, or additional diagnostic tests to be conducted before you leave that day.

Our commitment is to provide you with a smooth and convenient service, with the choice firmly in your hands.

We ask you to settle your bill in advance of receiving your treatment. St Joseph’s accepts all forms of payment.

If you are covered by private medical insurance we will obtain the pre-authorisation required before your treatment. The hospital is approved by all of the major medical insurers operating in the UK market.

We welcome patients with private medical insurance.

Use your private medical insurance as it may cover more than you expect and is there when you need it most. Private medical insurance is also known as health insurance and sometimes referred to as PMI.

Health insurance is designed to cover some or all of the costs of your medical treatment. This will depend on the type of health insurance policy you have.

You will need a GP referral, so talk to your doctor, explain that you have private medical insurance and ask to be referred to St Joseph’s Hospital.

St Joseph’s offer a Private GP service where you can be seen the same day or the next day. The doctor can, if appropriate, provide you with a GP referral to a specialist at the appointment.

St Joseph’s is registered with all of the UK’s major providers.

To process your private medical insurance claim we require the following information:

  • provider e.g. BUPA
  • policy/membership number
  • authorisation number
  • expiry date of authorisation
  • maximum treatment budget/appointments
  • value of any personal policy excess
  • any conditions or exclusions

In most cases, costs are agreed in advance and payment of any consultation and treatment will be made directly to us by your medical insurer. In some instances, you may be required to pay for elements of your treatment not covered by your insurance policy.

Our dedicated patient advisors are here to support patients and visitors from around the world, before, during and after treatment. We can help you with the referral process from planning to arrival and follow-up care.

Both Cardiff and Bristol airports are close to the hospital. We can arrange transport both to and from the airport.

We have a relationship with the renowned Celtic Manor Resort so can arrange suitable accommodation for visitors and relatives. We'll make your experience as comfortable and convenient as possible.

For NHS patients in Wales your GP will make a referral to a local hospital in your health board area.

You may receive NHS-funded care at St Joseph’s if your local NHS health board has contracted-out the services you require to St Joseph's Hospital.

Patients are normally only referred outside the area if the treatment they require is not available where they live.  If this is the case then funding for treatment outside the local area has to be agreed with the health board.

Private health providers work closely with the NHS. You may receive NHS-funded care at a private provider if your local NHS health board has contracted out the services you require to a private healthcare provider.

Book an appointment

St Joseph’s Hospital may contact you with information about the services we provide. You can either amend or withdraw your consent at any time.
For information about where and how your personal data is processed and how it is processed please see our privacy policy.