Our Mission is to place the patient at the heart of everything we do and to provide the highest standards of healthcare.
We will take time to listen, offer choices, and deliver quality care within a safe environment.
Our Vision is to provide the highest standards of healthcare which is accessible and affordable and to be a valued contributor in the support of clinical research.
This vision will provide the power behind the way we think, the way we act, and the way we are with others.
We will adopt a ‘whatever it takes’ mind-set; continuously improving care, and utilising the latest evidence-based research to guide our treatments and services.
Our health values are what we stand for and how we work:
P – Means Patients. Our patients are at the heart of everything we do. We will seek to exceed their expectations to gain their trust and loyalty.
R – Means Respectful. We will always be kind and show respect to everyone. We will care for others with humility and compassion.
O – Means Ownership. We take ownership of everything we do and continuously learn and improve. We are accountable for our actions and will embrace new ways of thinking and working to grow. We will invest wisely and work efficiently.
U – Means Unity. We are collaborators, working in partnership with our colleagues; valuing others, and their roles. We will listen with the heart and mind and communicate in an open manner. We will demonstrate commitment to our patients, clinicians, referrers, health insurers, and collaborative organisations.
D – Means Deliver. We will deliver outstanding care. We embrace the latest processes and adopt evidence-based technologies to guide our treatments and services. We will celebrate success.
Our patients are at the heart of everything we are and everything we do.
To employ people who are caring, have high moral and ethical standards, and believe in our values.
To invest in our people, they are our most valuable resource, enabling continuing growth and development.
To continuously improve the quality and value of care we give to our patients.
To listen and to communicate in an open, honest, and straight forward manner.
To embrace innovation and new technologies. To learn from others in the spirit of collaboration.
To be the first choice for insurers, clinicians, and patients.
To deliver the highest clinical outcomes.
We are committed to:
- Recognise and value everyone as unique and individual.
- Provide open and accurate information about our performance as a hospital in terms of medical outcomes, patient satisfaction and pricing to enable patients to make a fully-informed choice of hospital.
- Provide our self-pay patients with a fully-detailed fixed price at the time of booking. You will not be charged for any hidden extras.
- Welcome comment and feedback from all of our patients and to always respond and continually learn.
Please read our Statement of Purpose.