St Joseph's Mission Statement
At St Joseph's Hospital, we place the patient at the heart of everything we do and strive to provide the highest standards of healthcare.
We take the time to listen, explain, and deliver quality care within a safe environment.
Our vision is to provide the highest standards of healthcare which is accessible and affordable, and to be a valued contributor in the support of clinical research.
This vision will provide the power behind the way we think, the way we act, and the way we are with others.
We will adopt a ‘whatever it takes’ mindset; continuously improving care and utilising the latest evidence-based research to guide our treatments and services.
Our patient promise represents the values we stand for and how we work.
P – Means Patients. Our patients are at the heart of everything we do. We seek to exceed expectations and secure trust and loyalty.
R – Means Respectful. We will always show respect and kindness to everyone. We care for others with humility and compassion.
O – Means Ownership. We take ownership of everything we do whilst continuously learning and improving our service. We are accountable for our actions and embrace new ways of thinking and working.
U – Means Unity. We are collaborators, working in partnership with our colleagues; valuing others, and their roles. We listen and communicate in an open manner and demonstrate commitment to our patients, clinicians, referrers, health insurers, and collaborative organisations.
D – Means Deliver. We deliver outstanding care. We embrace the latest processes and adopt evidence-based technologies to guide our treatments and services.
Our patients are at the heart of everything we are and everything we do.
To employ people who are caring, have high moral and ethical standards, and believe in our values.
To invest in our people, they are our most valuable resource, enabling continuing growth and development.
To continuously improve the quality and value of care we give to our patients.
To listen and to communicate in an open, honest, and straight forward manner.
To embrace innovation and new technologies. To learn from others in the spirit of collaboration.
To be the first choice for insurers, clinicians, and patients.
To deliver the highest clinical outcomes.
We are committed to:
- Recognising and respecting everyone as unique and individual.
- Providing open and accurate information about our performance as a hospital in terms of medical outcomes, patient satisfaction and pricing to enable patients to make a fully informed choice of hospital.
- Welcoming feedback from all of our patients as we continually learn and develop.
Please read our Statement of Purpose for more information.