Description

Job title: Ward Clerk
Department: Administration - Ward
Hours: 37.5 hours per week (Monday to Sunday between the hours of 8am - 8pm)
Salary: £26,125 pro rata
Responsible to: Surgical Unit Admin Team Leader

Job Summary 

St Joseph's Hospital are looking for a full-time Ward Clerk to join our busy departments across the Hospital. If you are passionate about healthcare and want to join a like-minded team, then look no further. St Joseph’s Independent Hospital has an exciting opportunity for an enthusiastic and motivated Ward Clerk to join our Administration department. The general working hours will be Monday to Sunday between the hours of 6.30am - 8.00pm.

Key Responsibilities 

• To provide Ward Clerk and Admin support for our wards and day surgery unit.

• To deliver excellent customer service to patients, visitors, consultants, team colleagues and all internal departments.

• To ensure patient files are ready for patient admission including relevant results.

• To ensure all patient files are filed correctly and relevant changes are entered onto system upon discharge.

• Deal with inbound telephone enquiries and process as necessary, ensure messages are passed correctly and confidentially.

• Ensure all post discharge calls are made to patients within 48 hours.

• Ensure all patients leave hospital with their follow-up appointments and discharge packs. 

• Ensure all patients are admitted and discharged live on system.

• To always maintain confidentiality of information regarding patients (GDPR).

• Participating in training activities as required.

• To be aware of departmental policies and procedures.

• To always promote a friendly and professional attitude.

• Any other duties as determined by the Team Lead/Line Manager.

• Every member of staff is responsible for health and safety in their own department and in the hospital. It is up to each member of staff to ensure that they abide by safe systems of work and minimise all risks.

Additional Information

• Taking reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions at work in accordance with the Health and Safety at Work Act 1974, the hospitals Safety, Health and Environment Policies and procedures and to cooperate with the hospital on any legal duties placed on it as the employer.
• This job description is not designed to be an exhaustive list of duties and responsibilities but represents the current key areas of work. There will be additional duties and responsibilities implicit within the role.
• The post holder's duties will at all times, be carries out in compliance with Hospital policies and procedures. In particular, the post holder will act in accordance with the Equal Opportunities, Grievance, Disciplinary and Health & Safety Policies, as well as dealing with complaints, confidentiality and quality matters.
• Staff may be required to work in any department to meet the needs of the service, with potentially variable patterns of work that may include weekend working.
• The post-holder must at all times respect the confidentiality of information in line with the requirements of the Data Protection Act and ensure compliance with associated legislative and Hospital policy.

Person Specification 

The following specification represents the range of skills, abilities and experiences etc. relevant to the position. Applicants are expected to meet the attributes that have been identifies as essential. 

Essential 

• Experience providing excellent customer service.

• Experience of dealing with incoming/outgoing calls, responding to emails and general office duties.

• GDPR aware.

• Fully computer literate. 

• Excellent interpersonal and organisational skills.

• Motivated, enthusiastic and able to work as part of a team or own initiative.

Desirable

• Experience of working in a hospital environment.

The closing date for receipt of applications is 29th October 2026. 

We reserve the right to close vacancies prior to the advertised closing date, if a large number of suitable applications are received. We encourage early applications to ensure consideration. 

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.