Description

Job Title: Patient Advisor

Department: Customer Services

Hours: 37.5 hours per week, between the hours 8am-7pm

Salary: £27,466 per annum

Responsible to: Customer Services Manager

Job Summary

The Outpatient Bookings team provide excellent customer service, striving to exceed patients, consultants, and colleagues’ expectations. The team are target driven using soft sales techniques to convert enquiries into appointments. We are looking for an enthusiastic, highly motivated, self-driven individual who is looking to join an exciting and challenging environment. You may have existing knowledge of the private healthcare market and or sales environment, however you will need to be driven by outcomes and like to make a difference. Working within a small team, you will have the opportunity to learn and develop new skills as well as putting existing one into practice.

Key Responsibilities 

• Enquiries are handled courteously, efficiently and with empathy.

• Can do attitudes to be shown at all times.

• Tasks are undertaken efficiently and with attention to detail.

• Provide efficient and professional customer service to patient’s consultants and colleagues.

• Ensure personal and team sales targets are met, using trackers/CRM systems to capture information.

• Follow all sales process and keep an accurate tracker to ensure opportunities are maximised.

• Have excellent understanding of the patient pathways throughout the hospital.

• Have excellent knowledge of all consultants/specialties.

• Maintain website enquires, again ensuring information is captured in trackers/CRM systems if not converted into an appointment.

• Maintain an up to date and accurate call back system ensuring we provide relevant information at the appropriate time and maximise the sales opportunity.

• Manage personal call statistics to ensure you are contributing to the overall team call performance.

Person Specification

The following specification represents the range of skills, abilities, and experiences etc. relevant to the position. Applicants are expected to meet the attributes that have been identified as essential.

Essential

Experience of working within call-handling sales team.

Worked in Customer Services environment.

Willingness to learn and contribute to the efficient working of a target driven team.

Good attention to detail.

Excellent communication skills.

Desirable

Further Education Qualification e.g. A level, BTEC.

Worked with CRM Systems.

Worked in healthcare environment.

The closing date for receipt of applications is the 29th October 2025. 

We reserve the right to close vacancies prior to the advertised closing date, if a large number of suitable applications are received. We encourage early applications to ensure consideration.