Description

Job Title: OPD Administrator 
Department: Administration - Outpatients
Hours of work: 37.5 hours per week
Salary: £25,120 per annum
Responsible to: Outpatient Admin Team Leader

Job Summary 

To provide administrative and reception support to the Outpatient department. 

Key Responsibilities:

As an Administrator for the Outpatient department, you will:

• Provide a first class and effective service to patients, visitors, consultants, team colleagues and all internal departments.

• Provide professional administration cover to enable the smooth running of the department or clinic. 

• Deal with inbound telephone and email enquiries and process as necessary, ensuring messages are passed correctly and confidentially.

• Ensure that any voicemail messages are dealt with, and calls returned on the same working day.

• Deal with referrals from GP practices, medical secretaries and other referrers, both in hard and soft copy, and via referrers’ portals.

• Process referrals to other areas of the hospital where required.

• Work confidently with the Hospital’s Patient Information System.

• Provide administrative assistance to clinical departments, including the preparation and management of Outpatient Clinics, clinic lists and patient registration forms.

Person Specification:

The following specification represents the range of skills, abilities, and experiences relevant to the position. Applicants are expected, at a minimum, to meet the attributes that have been identified as essential.

Essential:

• Maths and English GCSE.

• Proven ability to work on own initiative.

• Evidence of ability to work under pressure.

• Evidence of experience of working and contributing to a team.

• Proven ability to manage own workload and prioritise when there are competing priorities.

• Good clerical skills - Fully computer literate.

• First class oral and written communication skills.

• Evidence of delivering a high level of customer service.

Desirable:

• Experience in a healthcare environment and working with patients.

• Proven ability to communicate with a wide range of internal and external stakeholders including patients, staff-members, visitors, suppliers & environmental health.

The closing date for receipt of applications is the 12th November 2025.

We reserve the right to close vacancies prior to the advertised closing date, if a large number of suitable applications are received. We encourage early applications to ensure consideration. 

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.