Description

Job Title: Inpatient Bookings Team Leader

Department: Inpatient Bookings

Hours: 37.5 hours per week, between 8.30am and 5.30pm

Salary: £31,383 per annum

Responsible to: Customer Services Manager

Job Summary

To manage all theatre bookings ensuring efficient use of theatres and lead the Inpatient Bookings team, displaying excellent leadership and customer service skills. This role will also work alongside health professionals, and you will need to interface confidently with all areas across the hospital.

Key Responsibilities

As the Team Lead you will work closely with the Customer Services Manager to deliver:

• Overseeing the day to day running of the Inpatient bookings team, allocating tasks and ensuring all bookings are booked accurately in a timely manner.

• Ensure the team achieve set and allocated targets.

• Be hands-on with booking surgeries, answering the telephone and all other duties.

• Ensure all insurance pre-authorisations are in place prior to surgeries.

• Ensure all theatre lists are managed effectively including order of patient lists and staggering of admission times.

• Ensure all patients are provided with full details for their surgery, including written quotation if required.

• Assist with setting up and running any third-party contracts i.e. NHS Waiting Lists.

Person Specification

The following specification represents the range of skills, abilities, and experiences etc. relevant to the position. Applicants are expected to meet the attributes that have been identified as essential.

Essential

• Experience of leading a team in an administrative, clerical environment.

• Organised and able to work on own initiative as well as within your team.

• Proficient IT Skills.

• Excellent communication skills, both verbal and written.

• Ability to multi-task and prioritise.

Desirable

• NVQ or equivalent in Business Administration

• Experience of the Healthcare industry.

The closing date for receipt of applications is 5th September 2025. 

We reserve the right to close vacancies prior to the advertised closing date, if a large number of suitable applications are received. We encourage early applications to ensure consideration.